{"id":186,"date":"2021-02-12T22:53:17","date_gmt":"2021-02-12T22:53:17","guid":{"rendered":"https:\/\/www.fitsw.com\/help\/?post_type=ht_kb&#038;p=186"},"modified":"2021-02-19T18:12:48","modified_gmt":"2021-02-19T18:12:48","slug":"forgot-your-password-cant-log-in-to-account-computer","status":"publish","type":"ht_kb","link":"https:\/\/www.fitsw.com\/help\/for-trainers\/account-management-trainers\/forgot-your-password-cant-log-in-to-account-computer\/","title":{"rendered":"Forgot Your Password \/ Can&#8217;t Log In To Account (Web)"},"content":{"rendered":"\n<h2>If you forgot your password or cannot log in to your account, try the &#8220;Forgot Password&#8221; option first (instructions below). If that doesn&#8217;t work, email support@fitsw.com and we will get back to you shortly!&nbsp;<\/h2>\n\n\n\n<p>Click the&nbsp;<strong>Forgot Password&nbsp;<\/strong>prompt and it will redirect you to another screen (See image below.)<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" width=\"718\" height=\"812\" src=\"https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web.png\" alt=\"Forgot password on web\" class=\"wp-image-642\" srcset=\"https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web.png 718w, https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web-265x300.png 265w, https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web-44x50.png 44w, https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web-53x60.png 53w, https:\/\/www.fitsw.com\/help\/wp-content\/uploads\/2021\/02\/Forgot-password-on-web-88x100.png 88w\" sizes=\"(max-width: 718px) 100vw, 718px\" \/><\/figure>\n\n\n\n<p>Enter your email and follow the directions that are contained within the email. If you are still having trouble logging in after you changed your password, contact <a href=\"mailto:support@fitsw.com\">support@fitsw.com <\/a>and we will get the issue resolved quickly.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you forgot your password or cannot log in to your account, try the &#8220;Forgot Password&#8221; option first (instructions below). If that doesn&#8217;t work, email support@fitsw.com and we will get back to you shortly!&nbsp; Click the&nbsp;Forgot Password&nbsp;prompt and it will redirect you to another screen (See image below.) Enter your&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":[],"ht-kb-category":[21],"ht-kb-tag":[40,54,96],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.0 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forgot Your Password \/ Can&#039;t Log In To Account (Web)<\/title>\n<meta name=\"description\" content=\"This is a Help Article to help Personal Trainers, Fitness Coaches, Gyms, Studios, and their clients or members use FitSW effectively.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.fitsw.com\/help\/for-trainers\/account-management-trainers\/forgot-your-password-cant-log-in-to-account-computer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" 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