If you can’t find your answer, try searching for it here, or get in touch with us at email@example.com.
FitSW is an app for personal trainers that helps personal trainers more effectively manage their business through digitally innovative tools. All premium accounts come with tools from automated compliance tracking and exercise tracking to workout builders and live fitness class software.
Learn more about out features, here.
There is actually no installation at all. We are a cloud based service.
Yes, we are available across all platforms (Web, iOS, and Android). The great thing about FitSW is that if you update a workout in the iOS app, your clients can view that workout update even if they are using an Android app. You can also view that same workout on the website www.fitsw.com. All the different platforms work seamlessly together across all devices.
Yes, much like the app for personal trainers, the app for clients is available across all platforms.
No. All client information is stored securely within their account.
Nope. No contracts or obligations. Sign up anytime, upgrade anytime, and cancel anytime.
Step 1. Head to your settings page in the app or at fitsw.com.
Step 2. Scroll to the bottom and click on "cancel".
Step 3. Clicking "cancel" once will downgrade you to a free account and will preserve all data. Clicking cancel a second time with delete your account entirely.
Easy, head to the sign in page and click on "forgot password" on the bottom left.
On the next screen, enter the email you use to login with and we will send you an email that will help you reset your password.
Step 1. Head to the settings page in the mobile app or at fitsw.com.
Step 2. Scroll to the bottom and click on "cancel". Clicking cancel just once will downgrade your account and preserve all data.
Nope! The data in your account will only expire if you delete it or delete your account.
The free plan gives you access to basic functionality such as building workouts, meal plans, assigning tasks and more. However, receiving payments, FindTrainGain profiles, and live classes are not available in free plans.
Premium trainer plans gain access to all FitSW features with the exception of some features meant for studio gyms, such as, sharing client profiles, multiple trainer account, and shared exercise lists.
Premium Gym accounts have all access to FitSW features with no limitations to the features available to them.
For more information, reference our pricing page for a more comprehensive comparison.
No, there are no additional costs. What you see is what you get with your subscription.
The only additional costs you could possibly incur are if you decide to purchase a custom app or a premium trainer page, which are not included in any subscription level.
Great question. We like to keep things simple, so your bill will be prorated based on where you're at in your billing cycle.
For example, if you upgrade half way through your billing cycle then we take into account what you have already paid and the time remaining until your next bill date. That way you aren't charged for unused time on your new subscription level. Additionally, you won't be billed for your new subscription level until your next bill is due.
So if your bill comes on the first of every month and you upgraded on the 16th, then you won't be billed again until the first of next month, as usual, which will be prorated to only reflect the amount of time you spent on that new tier.
We use Stripe to facilitate payments and commerce through FitSW. With each transaction processed through FitSW, there is a fee collected of 3.9% + $0.30.
2.9% + $0.30 is taken by Stripe while we take just 1% of each transaction. These are some of the most competitive rates in business.
This is a great question. While PayPal, Cash App, or Venmo may have slightly smaller transaction fee's, we have an entire digital infrastructure built around financial transactions that is much more robust then a simple, one-time payment.
Whether it's building a subscription, a package, or advanced live class pricing, the difference is, we also enable powerful business processes to revolved around payments. Saving you time and therefore, money.
Along those same lines, creating a subscription service or offering advanced live class pricing like we do would be an incredible manual task with PayPal or Venmo. The key is, it's simply not scalable as a manual task in another payment processor and eliminates it as a viable business process. Our software handles a lot of the manual leg work that takes a non-scalable process and makes it scalable.
No, your subscription covers your use and your clients use of the app.
Absolutely. It's one of the first things you are given the opportunity to do when creating a client profile.
Related content: How to add a new client (tutorial).
Yes, FitSW sends automated reminder emails for scheduled workouts, tasks, and nutrition plans. Additionally, we send out reminder emails for live classes and emails to trainers when they have participants waiting for them in a live class.
Yes, in FitSW, there are a variety of ways you can track client progress through using features such as, progress pictures, compliance tracking, and automated exercise progress tracking.
Once a client marks something you have assigned them as complete, you will get an email letting you know which client marked what complete.
On the flip side, if they mark it as incomplete, you will also get an email notifying you of the missed assignment.
Yes FitSW has a live streaming software built into the platform. It has features specific to virtual fitness classes, such as, interval timers, live chat, and workout details such as the workout type and equipment needed for the virtual fitness class.
FindTrainGain is a website we built to do two things:
1. Help premium FitSW users get discovered by people looking for personal trainers and virtual live fitness classes to attend.
2. Make fitness more accessible to those looking for it on the internet.
To get listed, simply pick a FitSW premium plan that best fits your needs and upgrade.
Yes. However, you can do more then simply accept payments through FitSW. You can automate billing cycles through subscriptions, sell packages, sessions, and use purchase events for automated workflows that save you time.
It depends. In your settings page, you have the option to allow clients the ability of editing workouts, tasks, and nutrition's that you have assigned. You can give and takeaway these permission as you please.
Related content: Editing client permissions (help article).
Yes you can. For a one time fee, you can purchase a custom iOS, Android, and/or web app. Our custom apps are the best in the business.
Related content: Custom apps.
Yes you can. You can create your own foods, add custom links to recipes, and edit the foods we have loaded in your account for you.
Yes you can.
Related content: How to create custom client metrics (help article).
Yes you can. We offer the ability to add information to your trainer page about yourself, what services you offer, and you can upload a profile picture.
Additionally, you can purchase an Elite Trainer page that comes with all sorts of bells and whistles such as client testimonials and improved contact options for those who are wanting to reach you to inquire about your services. On top of that, you also get improved ranking.
Every. Single. Feature. Plus you get your own app icon, app store listing, branded push notifications, and more.
We post regular updates on our blog and social media feeds. In addition to this, we also send out update emails to our users to announce news, new features, and improvements.
Related content: Our blog
Yes, we do! We regularly post to our blog with topics ranging from Marketing for personal trainers, business tips, health and wellness and tips, and more.
Check us out!
Yes there is! We have a help center that has tons of articles on FitSW and how to accomplish common tasks. We have articles on all platforms (web, iOS, and Android).
You can get in touch with us by clicking the "Contact Us" button on our help center page here or you can simply email firstname.lastname@example.org.