Frequently Asked Questions



FitSW Personal Training Fitness Software is online fitness software that allows trainers to connect with their fitness clients in a whole new way. FitSW Personal Training Fitness Software lets trainers optimize their training sessions by using information to help better understand what works for each individual. FitSW Personal Training Fitness Software includes online fitness workout tracking, progress tracking, diet monitors, personal trainer scheduling calendars, and more.
Check out the article by Guest Blogger and Certified Personal Trainer Jennifer Loren explaining the: 11 Reasons You Should Be Using Fitness Software as a Personal Trainer.
FitSW Personal Training Fitness Software is absolutely free for trainers managing up to 5 fitness clients. The next tier up is only $4.99 / month for up to 30 fitness clients and we also offer volume discounts for large groups and gyms wanting to manage their trainers and fitness clients of those trainers.
No, there are no other costs - just the monthly fee specified on our Plan Details Page. There are no costs for your clients either. Your monthly fee covers everything.
No there is no contract to sign. You can cancel anytime you want with just a click of a button.
It just takes a single click: after logging in, go to Account Settings and then at the bottom is a link to cancel.
Yes! You entered it and so it is yours to access at any time.
There is absolutely no installation required for FitSW Personal Training Fitness Software. FitSW Personal Training Fitness Software is 100% contained in your online web browsers or mobile browsers. This means that you can access your FitSW Personal Training Fitness Software information from any computer or mobile device anywhere in the world.
There is no limit to the number of personal training clients you can have and your first 5 are free.
Yes, it is simple and straight forward. We have also created a simple user guide that you can provide to your personal training clients to get started: PDF version or .docx & MS-Word version.
Absolutely, this software is perfect for Online Personal Training or In-Person Training. It helps with online personal training by allowing clients to have their own login to view all the workouts, diets, and goals that you create for them. You can send them automated emails about new workouts or diets you created for them and both of you can track which workouts they have completed. There are a ton of features to manage all your clients, all their workouts, their diets, their progress graphs / stats / pics, and both of your schedules both online and in person.
FitSW Personal Training Fitness Software is currently a web app that can be accessed on any computer or mobile device (iPhone or Android). The entire site has been optimized so that it is easy to use on mobile phones and on tablets just by accessing the website. Please let us know if there are any features that are lacking on the current version as you use it on your mobile device (we don't think there are any but are always open to feedback). We also have an iOS app for iPhones and iPads that can be found by searching for FitSW in the Apple App Store. It currently does not have as many features as the web version, but we are adding more every week.
It is completely up to you. If you would like, yes, you can choose your personal training clients username and password when you create them. Once created they have the ability to change their password and you are able to reset it for them if needed.
Yes you can put in your own exercises or use the 100's of default ones we have created. You can save fitness workouts, copy fitness workouts etc. The system is completely flexible for you. You can also use the demo video's we provide or create your own.
Yes, as specified on our Plan Details Page the "Unlimited Gym" account allows you to have a custom logo in the software that you, your clients, and your trainers would see.
No, not unless the other client decides to share them. All client details are secure and kept completely private from everyone but themselves and their trainer.
On the Sign In page, click the "Forgot Password" link and you will receive an email with an updated password.

A few of our customers have had the email directed to spam or had their email provider block it completely. If you do not receive it, check your spam folder and if it is not there contact your email provider and ask them to allow emails from admin@fitsw.com. You can also follow these steps for specific email providers:

Outlook, hotmail or windows email:
  1. In your email Inbox, click on the gear icon (which represents the Settings Menu).
  2. Click "Options".
  3. Under "Junk Email", click "Safe Senders".
  4. In the box that says "Enter a sender or domain here", you will enter admin@fitsw.com information then click (+) the plus sign to "Add" the sender to the Safe Senders List.
  5. Finally, click "Save" at the top and emails will no longer be blocked. You can then try "Forgot Password" again.

Google Mail or Gmail:
  1. Click on the big "Gmail" top left and select "Contacts"
  2. Click on the + Button in the lower right.
  3. Fill in the contact card with the name (FitSW Team) and the email address (admin@fitsw.com)
  4. Emails will no longer be blocked once you do the above and so you can try "Forgot Password" again.
Yes absolutely. If you schedule an appointment with a client of yours, you can setup your account so the system will automatically send a reminder notification to your client the night before your session.
Yes, with the click of a button you can set up the system to send automated emails to your clients about workouts, diets, or schedule that you create or modify.