Having trouble with streaming quality? No worries. Here are some tips for getting your live classes in FitSW running smoother than ever.
Let’s go over some tips for ensuring that you have the best quality streaming and can get you and your clients up and running on live classes in no time.
- Closeout all browsers and open a new browser window to being the live class streaming. If on a mobile phone, then close out all of any apps open in the background before beginning.
- Turn off any ad-blockers or extensions in your browser. If you regularly use browser extensions, then consider going into incognito mode to use a fresh slate for hosting a live class. The same goes for clients in joining live classes.
- If possible, connect to ethernet instead of wifi.
- Ensure that the correct video camera and microphone are connected and in use for the stream.
Overall, a clean slate for your streaming will make for the best quality and reduce any potential issues from occurring. However, if you do have any issues, then you can test and diagnose them using this tool: https://test.webrtc.org/.
Testing your browser will give you a detailed rundown of the resolution, the audio capture, the network connection, and some other advanced diagnostics.
This tool can help you locate the source of any issues that can occur in the live class stream.
If unable to diagnose and solve the issue, then please reach out to support@fitsw.com.